General terms and conditions

  • Scope
    These General Terms and Conditions (GTC) apply to all deliveries made by Saira Malik (hereinafter “Artsyworld”) to consumers.
    A consumer is any natural person who enters into a legal transaction for a purpose that is predominantly neither commercial nor self-employed.
  • Contractual Partner
    The purchase contract is concluded with Saira Malik, Hintergasse 10b, 63505 Langenselbold,
  • Conclusion of contract
    • The presentation of the products in the online store does not constitute a legally binding offer, but only an invitation to order.
    • By clicking the button [Kaufen/kostenpflichtig bestellen] you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending an order confirmation by e-mail immediately after receiving your order.
  • Right of withdrawal
    • If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.
    • If you, as a consumer, make use of your right of revocation according to section 4.1, you shall bear the regular costs of the return shipment.
    • In all other respects, the right of revocation shall be governed by the provisions set forth in detail in the following revocation policy¹Right of Revocation

      You have the right to cancel this contract within fourteen days without giving any reason.

      The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

      In order to exercise your right of withdrawal, you must inform us [enter the name of the entrepreneur, address and, if available, telephone number, fax number and e-mail address] by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the enclosed sample revocation form for this purpose, but it is not mandatory. You can also fill out and submit the model withdrawal form or another clear declaration electronically on our website (insert internet address). If you make use of this option, we will send you a confirmation of receipt of such revocation without delay (e.g. by e-mail).

      In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

      Consequences of the revocation

      If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

      You must return or hand over the goods to us or to (insert here the name and address of the person authorized by you to receive the goods, if applicable) without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.

      You bear the direct costs of returning the goods.

    • Please note that we always strive to offer you the best value for money and for this reason we do not assume any return costs in case of revocation. We do not want to include these costs in the item prices for our loyal customers.

      You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.

      – End of the cancellation policy –

      (¹ This cancellation policy does not apply to the separate delivery of goods).

  • Prices and shipping costs
    • The prices stated on the product pages include the statutory value added tax and other price components.
    • In addition to the stated prices, we charge for delivery within Germany grds. no shipping costs. The shipping costs will be clearly communicated to you again on the product pages, in the shopping cart system and on the order page.
    • In case of payment by cash on delivery, an additional fee in the amount of 2.- Euro is due, which is charged by the deliverer on site. There are no other taxes or costs.
  • Delivery
    • Delivery is only within Germany with DHL.
    • The delivery time is up to 3 days. We point out possible deviating delivery times on the respective product page.
  • Payment
    • Payment can be made either in advance, by credit card or PayPal.
    • If you choose payment in advance, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.
  • Retention of title
    • Until full payment, the goods remain our property.
  • Dispute Resolution
    • The EU Commission has created an Internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. For the settlement of disputes with consumers, we are prepared to participate in a dispute resolution procedure before a consumer arbitration board or are obliged to do so in accordance with XXX (specify the legal norm or contractual agreement). The responsible consumer arbitration board is: Universalschlichtungsstelle des Bundes Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de. In order to settle the aforementioned disputes, we will participate in a dispute resolution procedure before this body.

All prices incl. VAT.